Shipping policy

 

I don't have my order what do I do ?

If an item has not arrived, please contact us. 

We suggest checking with neighbours and any 'safe' places the parcels may have been left. 

Most shipping companies now advise that you need to wait up to 30 days after due delivery date for delivery, however we would prefer if you can please contact us within 7 days of expected delivery date, so that we can try and locate.

*New* required by Evri- if you have not received your order You will be required to print out and sign a denial of receipt form before an investigation can commence. We can send this to you and you can email us a signed copy, unfortunately they don't accept digital signatures so this does have to be printed out. Without this an investigation can not go ahead and therefore a claim can not be processed so please keep this in mind before ordering an Evri delivery. 

We can NOT process a refund unless this form is physically signed. 

 

SHIPPING POLICY
1. Important Shipping Schedule
  • Dispatch Days: We only process and ship packages out on the days we are open. Please check our current opening days and times on our website before placing your order.
  • Bank Holidays: Please note that UK Bank Holidays, public holidays, and seasonal closures may affect our opening times and carrier delivery windows, causing slight delays. 
  • Consent Reminder: By checking the "I have read and agreed with terms and conditions" box at checkout, you explicitly agree to all terms outlined below.
2. Deliveries Within the UK
Standard Delivery


  • Delivery Timeline: Evri Standard is a 3–5 business day service. 
Express Delivery
  • Courier Options: We offer multiple couriers for faster delivery. Please select your preferred option at checkout.
  • Evri Next Day & Royal Mail 24: Both are 1–3 business day services. Statistically, 91% of these deliveries arrive on the very first day.
  • Exclusions: Please check the postcode restrictions below, as express shipping is unavailable to certain areas.
3. Incorrect Information and Postcode Errors
  • Customer Accuracy: You are entirely responsible for ensuring that your delivery address and postcode are entered correctly at checkout. 
  • Delayed Resolution: If you enter an incorrect address or postcode, we cannot issue a refund or dispatch a replacement package immediately. 
  • Return Requirement: We must wait for the original shipment to be safely returned to us by the carrier before we can either redispatch the items to your corrected address or process a refund. Additional shipping charges may apply to re-send the item.
4. Postcode Restrictions and Courier Exclusions
Evri Standard – Strictly Unavailable Postcodes
Evri cannot deliver to the following postcodes. You must select an alternative shipping option at checkout, or your order will be automatically cancelled:
  • BF1, GY1–GY10 (Guernsey), JE1–JE5 (Jersey), WS15 1NZ
Evri Next Day – Strictly Unavailable Postcodes
Evri Next Day service is not available to the following destinations:
  • AB35–AB38, AB53–AB56, BT1–94 (Northern Ireland), FK17–FK22, IM1–IM9 (Isle of Man), IV1–IV56, KA27–KA28, KW1–KW17, PA17–18, PA20–PA38, PA41–PA80, PH3, PH5–PH7, PH10–PH11, PH13–PH44, PH49–PH50, PO30–PO33, PO35–PO41, TR21–TR25
Remote Area Surcharges (Highlands, Islands, & Northern Ireland)
Most delivery companies apply an additional surcharge to the postcodes listed below. This fee is strictly imposed by the couriers, not by FarmtoFibre. To keep your costs as low as possible, unless otherwise stated, we will automatically route these shipments via Royal Mail:
  • AB35–AB38, AB53–AB56, BT1–94, FK17–FK22, IM1–IM9, IV1–IV56, KA27–KA28, KW1–KW17, PA17–18, PA20–PA38, PA41–PA80, PH3, PH5–PH7, PH10–PH11, PH13–PH44, PH49–PH50, PO30–PO33, PO35–PO41, TR21–TR25 
5. International Deliveries (Outside the UK)
Courier Assignments
  • Third-Party Fulfillment: International shipments are routed through a third-party logistics provider. Because of this, we cannot guarantee which specific local courier will handle the final delivery to your door.
CRITICAL WARNING: Customs, Duties, and Taxes
  • Absolute Customer Liability: All local import taxes, customs clearance fees, courier brokerage fees, and excise duties owing must be paid entirely by you, "the customer". 
  • No FarmtoFibre Liability: FarmtoFibre is not responsible for any additional charges incurred during transit or border clearance.
  • No Exceptions Policy: Under no circumstances will FarmtoFibre reimburse, subsidise, or refund any customs charges. If you refuse to pay these fees to your local authority and the parcel is destroyed or abandoned, you forfeit your order payment and shipping costs.